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Contact Gorvins today E-mail us at : enquiries@gorvins.com Contact us today on : 0343 507 5151

As a consumer, whenever you purchase goods or services from a business, you will agree to their terms of service and their conditions.

In turn, service providers and businesses have a duty to ensure that goods are fit for purpose, comply with Trading Standard regulations, and are sold as described. The Consumer Rights Act 2015 protects your statutory rights when you purchase a product or service from a retailer. If these rights are breached and you feel you have been poorly mistreated then you may have a claim against the seller or supplier.

Contact a member of the specialist consumer dispute team today on 0343 507 5151, e-mail disputeresolutionteam@gorvins.com, or fill in the online form and someone will call you straight back.

How do I enforce my consumer rights?

It is important to follow the necessary complaint procedures in the first instance. By reading the seller or supplier’s terms and conditions you will gain a better understanding as to whether you need to open a claim. If the supplier refuses to fix and/or replace the faulty product or service, if you are refused a refund or if the product has been mis-sold to you then seeking expert legal advice is your next course of action. It is essential to instruct a solicitor who can explain your options to you and advise you on the best course of action to resolve your consumer dispute swiftly.

Small Claims

It is extremely important to note that if your claim is for less than £10,000, then it will be a small claim. Whilst this is still something that Gorvins can advise you on, you are not generally entitled to recover your legal costs in a small claim, even if you win your case.

How can Gorvins help?

We understand that raising a claim against a seller or supplier is a daunting process, which is why we pride ourselves on having a specialist consumer legal team, with a vast amount of experience in resolving a wide range of consumer disputes. We try, where necessary, to avoid the need to take the case to court and will attempt to resolve the dispute in arbitration using mediation with the other party involved. We will also explore alternative methods of funding which may be available to you in such cases and work with you to offer advice and support throughout the entire resolution process.

If you feel you have a consumer dispute and you would like more information on how to proceed. contact a member of the specialist consumer dispute team today on 0343 507 5151, e-mail disputeresolutionteam@gorvins.com, or fill in the online form and someone will call you straight back.

Let us contact you

What do our clients say?

  • After being informed by a local solicitor I had no case to plea I asked... ...Mrs. Julie Thomas from Northwich

  • Danielle, Christine and Michael handled my case in a most professional manner... ...Mrs. M Thomas, Manchester

  • Danielle is an extremely professional solicitor. Her attitude towards... ...Anon, Hale Barns, Cheshire

  • Danielle is helping me navigate a very difficult course. Her... ...Mrs Walker, Reddish

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Meet the Dispute Resolution team

  • Danielle Clements

    Senior Associate
    Dispute Resolution

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  • Mark Deverell

    Senior Partner & Head of Commercial Litigation
    Dispute Resolution

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  • Sunita Patel

    Associate Solicitor
    Dispute Resolution

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What Dispute Resolution services do we offer

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  • Contractual Disputes

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  • Defamation

    If you believe that you have been the victim of defamation, slander or libel, let Gorvins Solicitors help you.

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  • Disputes Over Goods & Services

    Purchasing goods and services and is an integral part of business...

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  • Insolvency & Debt Recovery

    Finding yourself unable to pay your debts and facing bankruptcy can be a daunting and very stressful time...

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  • Landlord & Tenant Disputes

    Most landlord and tenant disputes arise because either the tenant or landlord has breached their contractual obligations

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  • Professional Negligence

    At some point in everyone's lives, they will need to seek professional advice.

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  • Property Disputes

    Property disputes can be a stressful time for all parties involved and often require a rapid legal response...

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