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As a consumer, whenever you purchase goods or services from a business, you will agree to their terms of service and their conditions.

In turn, service providers and businesses have a duty to ensure that goods are fit for purpose, comply with Trading Standard regulations, and are sold as described. The Consumer Rights Act 2015 protects your statutory rights when you purchase a product or service from a retailer. If these rights are breached and you feel you have been poorly mistreated then you may have a claim against the seller or supplier.

Contact a member of our specialist consumer rights lawyers team today on 0161 930 5151, e-mail, or fill in the online form and someone will call you straight back.

How Do I Enforce My Consumer Rights?

It is important to follow the necessary complaint procedures in the first instance. By reading the seller or supplier’s terms and conditions you will gain a better understanding as to whether you need to open a claim. If the supplier refuses to fix and/or replace the faulty product or service, if you are refused a refund or if the product has been mis-sold to you then seeking expert legal advice is your next course of action. It is essential to instruct a consumer rights solicitor who can explain your options to you and advise you on the best course of action to resolve your consumer dispute swiftly.

Small Claims

It is extremely important to note that if your claim is for less than £10,000, then it will be a small claim. Whilst this is still something that our consumer law solicitors can advise you on, you are not generally entitled to recover your legal costs in a small claim, even if you win your case.

How Can Our Consumer Law Solicitors Help?

We understand that raising a claim against a seller or supplier is a daunting process, which is why we pride ourselves on having an expert consumer rights solicitors team, with a vast amount of experience in resolving a wide range of consumer disputes. Our consumer rights lawyers try, where necessary, to avoid the need to take the case to court and will attempt to resolve the dispute in arbitration using mediation with the other party involved. We will also explore alternative methods of funding which may be available to you in such cases and work with you to offer advice and support throughout the entire resolution process.

If you feel you have a consumer dispute and you would like more information on how to proceed, contact one of our specialist consumer rights lawyers today on 0161 930 5151, e-mail, or fill in the online form and one of our consumer dispute solicitors will call you straight back.

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What do our clients say?

  • After being informed by a local solicitor I had no case to plea I asked... ...Mrs. Julie Thomas from Northwich

  • Danielle, Christine and Michael handled my case in a most professional manner... ...Mrs. M Thomas, Manchester

  • Danielle is an extremely professional solicitor. Her attitude towards... ...Anon, Hale Barns, Cheshire

  • Danielle is helping me navigate a very difficult course. Her... ...Mrs Walker, Reddish

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Meet the Dispute Resolution team

  • Danielle Clements

    Senior Associate
    Dispute Resolution

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  • Mark Deverell

    Managing Partner & Head of Commercial Litigation
    Dispute Resolution

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  • Sunita Patel

    Associate Solicitor
    Dispute Resolution

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What Dispute Resolution services do we offer

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  • Defamation

    If you believe that you have been the victim of defamation, slander or libel, let Gorvins Solicitors help you.

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  • Insolvency & Debt Recovery

    Finding yourself unable to pay your debts and facing bankruptcy can be a daunting and very stressful time...

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