Individual / Dispute Resolution
As a consumer, whenever you purchase goods or services from a business, you will agree to their terms of service and their conditions.
In turn, service providers and businesses have a duty to ensure that goods are fit for purpose, comply with Trading Standard regulations, and are sold as described. The Consumer Rights Act 2015 protects your statutory rights when you purchase a product or service from a retailer. If these rights are breached and you feel you have been poorly mistreated then you may have a claim against the seller or supplier for compensation.
Contact a member of our dispute resolution team today at 0161 930 5151, email disputeresolutionteam@gorvins.com, or fill in the online form and we will contact you.
It is important to follow the necessary complaint procedures in the first instance. By reading the seller or supplier’s terms and conditions you will gain a better understanding as to whether you need to open a claim. If the supplier refuses to fix and/or replace the faulty product or service, if you are refused a refund or if the product has been mis-sold to you then seeking expert legal advice is your next course of action. It is essential to instruct a consumer rights solicitor who can explain your options to you and advise you on the best course of action to resolve your consumer dispute swiftly and efficiently.
It is extremely important to note that if your claim is for less than £10,000, then it will be a small claim. Whilst this is still something that our consumer law solicitors can advise you on, you are not generally entitled to recover your legal costs in a small claim, even if you win your case.
We know that you may have lots of questions, and we have the answers. How much does it cost? Do I have a valid case? How long will it take? What are my chances of success? During our initial consultation, we will discuss your specific situation and provide you with clear and transparent information about our fees, the strength of your case, the estimated timeline, and your chances of success.
We’ll take the time to listen to your concerns and answer any questions you may have, so you can feel confident and empowered throughout the legal process.
We understand that raising a claim against a seller or supplier is a daunting process, which is why we pride ourselves on having an expert consumer rights solicitors team, with a vast amount of experience in resolving a wide range of consumer disputes. Our consumer rights lawyers can offer you the necessary guidance, representation and legal advice to help you with your claim. We try, where necessary, to avoid the need to take the case to court and will attempt to resolve the dispute in arbitration using mediation with the other party involved. We will also explore alternative methods of funding which may be available to you in such cases and work with you to offer advice and support throughout the entire resolution process.
If you feel you have a consumer dispute and you would like more information on how to proceed, contact one of our specialist consumer rights lawyers today at 0161 930 5151, email disputeresolutionteam@gorvins.com, or fill in the online form.
Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If a product fails any of these three criteria, you have a legal right to a rejection, repair, or replacement.
You have an unconditional “short-term right to reject” faulty goods within 30 days of purchase for a full refund. After 30 days, the retailer is usually entitled to one opportunity to repair or replace the item before you can claim a price reduction or a final right to reject.
In England and Wales, most consumer disputes valued under £10,000 are dealt with in the Small Claims Track of the County Court. While we can provide advice on these matters, it is important to note that you usually cannot recover your legal fees from the other side in a small claim, even if you win.
Yes. Services must be provided with reasonable care and skill. If a service—such as home improvements, car repairs, or professional advice, does not meet this standard, the provider must redo the work or offer a price reduction.
If the item cost between £100 and £30,000 and you paid even a part of it by credit card, you may be protected under Section 75 of the Consumer Credit Act. This makes the credit provider “jointly and severally liable,” meaning you can claim your money back from the bank if the retailer goes bust or refuses to help.
Yes, it is highly recommended. Courts expect you to have acted reasonably to resolve the dispute before starting legal action. We can help you draft a formal “Letter Before Action,” which often prompts a settlement without the need for a court hearing.
Dispute Resolution
